Frequently Asked Questions
Everything you need to know about tracking your essentials.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. Express shipping options are available at checkout if you need your tracker sooner.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
Do the trackers require a monthly subscription?
Most of our hardware is subscription-free; however, certain advanced GPS models may require a small monthly fee for cellular data connectivity.
Are your tracking devices waterproof?
Many of our products feature an IP67 rating, meaning they are water-resistant and can withstand splashes or brief immersion, but check individual product specs for details.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I set up my new device?
Each tracker comes with a quick-start guide. Simply download the iNeedATracker app, turn on your Bluetooth, and follow the on-screen pairing instructions.